Reporting abuse
kikopod sells one public IPv4 address per customer. Some of those addresses serve files we hold; others are routed to a machine the customer owns. Either way, if something on one of our addresses is harming you or breaking the law, this is how to tell us.
How to report
Email abuse@kikopod.com. No account is needed and there is no form to fill in. What we need in order to act:
- The address or hostname concerned.
- What you are reporting, specifically enough that we can find it — a URL, a timestamp with a timezone, log lines, message headers.
- Why it is unlawful or abusive, in your own words. If you are reporting a copyright or trademark claim, say what the work is and what your relationship to it is.
- How to reach you. We may need to ask one question, and an unanswerable report is one we can only act on at face value.
You may report anonymously. Say so and we will not ask, though it limits what we can come back to you about.
What happens next
| When | What |
|---|---|
| Within one working day | A person reads it and replies to say we have it, unless you reported anonymously. |
| Immediately, if it is live harm | Phishing, malware distribution, or an active attack on somebody else’s systems gets the address suspended first and investigated second. The rest of the block is what is at stake. |
| Otherwise | We look, and either suspend, ask the customer to fix it, or tell you we are not acting and why. |
Suspending a pod stops it being served and stops it being deployed to. Nothing is deleted: a suspension that turns out to be wrong is lifted and the pod comes back as it was.
If we suspend you
We tell you why, and you can answer. The pod keeps answering SSH for its owner while it is suspended — it prints the reason we recorded and takes a reply:
$ ssh 185.104.32.x 185.104.32.x is suspended. It is not being served. Why: the reason, as it was written $ ssh 185.104.32.x say "this is not mine, please look again"
A person reads every one of those. We would rather find out we were wrong from you than not find out at all.
What is not allowed
The address is the product, and its reputation is what customers are paying for. One address doing any of the following costs everybody else in the block the thing they bought:
- Spam or unsolicited bulk mail. Outbound port 25 is blocked for this reason; routing around that is itself a breach.
- Phishing, malware, or anything designed to take credentials.
- Attacking, scanning or flooding systems that have not asked for it.
- Command-and-control for compromised machines.
- Content that is illegal where we operate, which is Romania and the European Union.
This is a short list on purpose. It is not a licence for everything unlisted, and it is not a policy we apply selectively: a dedicated address is only worth having because the block behind it stays clean.
Other legal contact
Law-enforcement requests, court orders and anything requiring a formal response also go to Report abuse, and reach the operator directly. Commercial questions go to hello@kikopod.com.
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